Arrive

Support

How can we help?

We usually reply within two business days.

App support

Account, bugs, trips, AI assistant, or App Store issues. Include your device model and iOS version.

espem21@web.de

Subscriptions

Manage or cancel Arrive Pro in iOS Settings → Apple ID → Subscriptions. For billing questions, contact Apple Support.

Apple Subscriptions

Common questions

Delete my account

Open Arrive → Profile → scroll down → Delete account. This removes your Firebase data where possible.

Privacy & data

See our Privacy Policy (Datenschutzerklärung).

Shared trips

Use the share code from Trips, or open a join link in the app. Guest viewers can browse but not edit.

Push notifications

Allow notifications when prompted after sign-in. Trip reminders require a real iPhone (not Simulator).

App Store Support URL: https://arrive-tours.web.app/support/